Vital Health Saunas are relied upon for health, wellness and
age-rejuvenation
over 30 million minutes every year!

Frequently Asked Questions

We realize that buying a far infrared sauna online is not without its worries. There are many questions about the saunas themselves, the features, and the options, and most importantly, about the company standing behind them.

We value our customers and have an A+ rating with the Better Business Bureau for a reason - because we care!
Here is a list of the questions we get most often but do not hesitate to call, use live chat, or email us if you have
any questions, before or after your purchase!

Why are Vital Saunas better?
  • Best Value For Your Money – We only manufacturer top quality luxury home saunas at affordable prices. Our goal is to make our saunas available to fit any budget by offering 1 to 5 person models. While our 1 person sauna is completely affordable, it is still equipped with all the high quality features and benefits of our largest 5 person sauna. For our 'unique advantages' click here.
  • Vital Rays Far Infrared Carbon Technology – Our heating panels are engineered with advanced Japanese technology, offering you a more beneficial and broader heat distribution as well as a longer heater lifespan.
  • Magnetic Flux Therapy System – We are the only manufacturer who has enhanced the healing power of our saunas by equipping them with the Magnetic Flux Therapy System.
  • Safety First – We carry all the ETL, CE and RoHS certifications to reassure the safe use of our saunas.
  • Green Initiative – We only carry highly energy-efficient heating panels in all our saunas.
  • Unsurpassed Customer Service and Support – that is our promise to you.
  • Lifetime Warranty – We believe and stand behind our products by offering you a Lifetime Warranty.
What is Infrared?

​Infrared (IR) radiation is electromagnetic radiation of a wavelength longer than that of visible light, but shorter than that of microwaves. The name means “below red”, red being the color of visible light with the longest wavelength. Infrared radiation has wavelengths between about 750 nm and 1 mm, spanning five orders of magnitude. Humans at normal body temperature can radiate at a wavelength of around 10 microns.

What is an Infrared Sauna?

An infrared sauna is a sauna that heats its occupants with heaters that emit far infrared radiant heat. Unlike traditional Finnish Saunas, infrared saunas do not use steam, (which heats the air, and thereby the user) but instead use infrared radiation to directly heat the user. Where the REAL health benefits are.

Is Infrared radiant heat safe?

Yes, infrared radiant heat is safe and beneficial. In an infrared sauna, the infrared heater produces radiant energy, which is the same as the heat from the sun, only without the harmful ultraviolet rays. Our bodies absorb as well as emit infrared radiant energy. The infrared heat produced by the heater penetrates the body and heats through a process called conversion, instead of heating the air around you, thereby allowing you to enjoy longer therapeutic heat therapy sessions. Our saunas have a concentrated range of 8-10 microns which is very close to your own body’s frequency of 9.4 microns. The closer this frequency is to your own, the more beneficial to your health and well being.

Please consult with your certified physician before using a far infrared sauna if any of the following items apply to you: Pacemaker, Defibrillator, pregnancy, elderly, cardiovascular conditions, prescription drugs, alcohol and illegal substances, other. For more details, read the unique advantages of owning a Vital Health Sauna by clicking here.

What is the difference between a traditional sauna and an infrared sauna?

Traditional saunas, also called rock saunas or Finnish Saunas, use various types of heaters to warm the air and stones in a room. Stones placed over the heat source attain a high temperature which heats the air in the sauna. Modern Finnish saunas have thermostatically controlled electric stoves to produce the high temperature inside the sauna. In a traditional sauna the air temperature typically runs between 169 to 190 °F, though temperatures over 200 °F are sometimes encountered. The hot air causes ones body to heat up, and eventually results in a sweat. Because of these extreme high temperatures, it is advisable that a sauna session be no longer than 15 minutes.

An infrared sauna uses a specific type of heater that creates infrared waves that heat your body directly, instead of just the air. Infrared heat penetrates more than 1.5 inches into the body. The infrared rays help knock toxins loose from fat cells into the body which are then released through sweating. The temperature in an infrared sauna is much cooler than a traditional sauna, at around 110 to 140 °F. Because of the lower temperature, users benefit from longer sauna sessions which results in more overall sweating and more therapeutic advantages.

What accreditation and certifications does Vital Saunas carry? 

Vital Health Saunas is a proud member of the Better Business Bureau! We understand the importance of gaining our customers’ trust and confidence. We’ve met all the required standards for good business practices and earned our BBB Accreditation. We also pride ourselves on maintaining the highest standards in the industry. Our manufacturing facility conforms to ISO 9001:2000 standards and we hold the highest quality, safety and electrical certifications: ETL, CE, RoHS and ISO9001:2000. Learn more by clicking CERTIFICATIONS.

Do Vital Saunas require special wiring?

Voltage and power requirements vary between makes and models. Please contact "live chat" -- email us -- or for fastest service call us now at: (800) 749-0297. Use any of these three methods to contact us and we will make sure your voltage & power requirement question gets answered.

Are Vital Saunas energy-efficient?

All of our saunas, from our 1 to 5 person saunas, are equipped with highly energy-efficient heating panels. The average power consumption of our saunas range from only $5 to $10 per month for a daily, 1 hour session use. 

Will a Vital Sauna fit in an average household room?

Yes, our saunas are designed for homes and practices. Our 1 and 2 person saunas fit in the smallest of area rooms and our 3, 4 & 5 person saunas fit in standard size household rooms.

How do I install my Vital Sauna and how long will it take?

Our saunas are prefabricated, ready for quick assembly. Set up time is approximately 30-40 minutes and it requires 2 persons to install. It really is easy. We also have an assembly video on our homepage and throughout other pages. If you don't see it don't hesitate to use live chat or contact us and we will make sure you find it..

What is the Vital Sauna warranty?

Vital Saunas is so confident in the workmanship and quality features of our saunas that we offer a limited Lifetime Warranty to its original purchaser for the following: Cabinet, Heaters and Controls. The 'Advanced Multi-media' is covered for a period of 1 year from its original date of purchase. Read our complete warranty policy by clicking WARRANTY.

What payment methods can I use to buy from you?

Vital Saunas makes it easy for you to buy your sauna. You can place your order by calling us now at (800) 749 0297


We accept Visa, MasterCard, Discover, American Express, Debit Card and PayPal.

How soon will my sauna order ship and how?

Your sauna order will be shipped directly from the Vital Sauna distribution warehouse within 48 hours of receiving your order and payment authorization for in-stock product. Your sauna will be shipped via a LTL common carrier. The saunas are packaged in top quality boxes and each sauna kit consists of 2 boxes. In addition to improved packaging, your sauna will be strapped to a pallet and shrink wrapped to protect the sauna during transportation. Transit times are 1 to 5 business days. Vital Saunas will keep you informed on your order status and provide you with tracking information as soon as your sauna is shipped.

For more about our Terms & Conditions and Policies, please visit our POLICIES page.

Please feel free to contact us at (800) 749 0297 or use live chat, or email us at sales@vitalsaunas.com with any questions.

Back to homepage